Connection
VBot is the representative connecting customers with the store / business, and is a great helper to help the store / business take care of customers effectively.
Call - Center
VBot is a Call - Center system that unifies the customer care service channels of the store / business (phone, Zalo shop, Facebook page) on a single system.
Mobile number integration
VBot integrates the operator's mobile number as a hotline to the switchboard to make outgoing calls and receive incoming calls using a mobile number with unlimited number of calls.
App features
Use phone number as hotline
Use phone numbers as hotlines, mobile switchboards. Professional IVR system integration.
- Use your own mobile phone number as a hotline.
- When a call comes in: Coordinate the call to an online agent.
- Use mobile hotline number to integrate many popular applications on smart mobile phones such as: Zalo, Viber, ...
- Mobile switchboard has full features as a normal IP switchboard: call recording, call history recording, detailed call statistics, report file export, ...
- Unlimited concurrent calls on mobile hotline.
- Create separate scenarios at different times, set up for the PBX professional greetings to introduce the company, products and services.
- Set up the script to automatically call out to customers.
- The system of phone buttons to branch customer needs, save time and meet the correct support staff.
- Interact with the automatic IVR system to solve your problems by yourself such as: lock the bank card, lock the sim card, look up promotions, ... reduce the number of telemarketers.
- IVR can replace telephones to communicate with customers outside working hours, leaving a message or reminder to call back later.
VBot is an OTT app
- Free calls and text messages between users at VBot.
- Calling customers with just one click, convenient and easy.
- Send images, attachments: work, excel, pdf, ... between user and user, user and customer.
- Add and delete contacts from phone or VBot account easily.
- Call routing by carrier.
- When the package is used up, customers top-up by phone card or transfer by internet banking
- Hotline
Integrate Zalo, Facebook, Shopee
Integrate Facebook, Zalo, e-commerce platform Shopee, ...
- Add products to the shop directly from VBot.
- Automatically take messages from Facebook, Zalo, Shopee pages and divide them with the nearest agents that are online to process directly on VBot.
- Send images, videos, sample files to customers.
- Set up scenarios to automatically reply to customer messages when agents are busy or outside working hours.
- Manage sales products, answer customers about products on Facebook, Zalo, Shopee booths at VBot application.
- Product Management.
Product Management.
- Feel free to link with multiple pages on Facebook, Zalo, Shopee.
- Edit, delete products.
- Add a promotion for the product.
- Shopee's shop product list is fully displayed on VBot.
Order management
- Track order status: Waiting for delivery, canceled orders, returns / refunds, ...
- View sales history.
- View revenue statistics.
Call customers
- Automatically call customers in scenarios.
- Set up automatic phone calls to remind customers about order status: unpaid, ready to ship, delivery, delivered and waiting for customers to confirm and succeed.
- Set up the number of calls per day for customers when they are busy, not on the phone.
Auto create tasks
Create tasks to store customer information.
Automatically create a task to quickly and fully store customer information (phone number, name, email, processing status, ...) when the customer ends the call.
Automatically display customer tasks when agents receive calls or call out for customers
Automatically create a task archive when a call is missed by customers.
Task classification as priority (1* to 5*).
Synthesize tasks form each customer file in each campaign.
Call recording, statistics
Call recording, create statistics table
Create statistics table, call recording (coming call, outgoing call, missed call), call history, total call time by date / month / custom duration.
Store a record of the agent's incoming and outgoing calls with the client.
Manage groups and campaigns
Manage groups and smart campaigns.
Add, remove a campaign according to time.
Manage agent, customer information in each campaign.
Add, remove customer, agent file according to each group.
Import customers / agent from excel, export customers / agent to excel file
Easily invite more members to participate in the campaign by scanning QR Code or searching via VBot ID.
Manage information, set usage limits for each member of the campaign.
Members apply for groups by scanning the group's QR code.
Features of admin and agents
Agent:
- Call on the phone, app.
- Use all features on the app interface.
- Number: limit by registration quantity.
Admin:
- Have all the agents' features.
- Track the statistics table, agent' s work report.
- Listen again to agent records file with the client.
- Manage, add, remove agents on the web that VBot provides.
- Set up and edit automatic IVR and SMS greetings.
QR CODE
Download on
VBot is now available on Google Play, App Store and Windows. Download today for the best deals.
