Viet Phat Communication Technology Joint Stock Company issued the Business Registration Certificate No. 0106342003 by the Department of Planning and Investment of Hanoi for the first time on October 22, 2013, for the 7th change on January 15./2020 (hereinafter referred to as VPMedia) would like to thank customers for their trust and use of the service as well as the software system of VPMedia's service provision. VBot is an exclusive product managed and developed by VPMedia. VBot's software system is set up at the website address: https://vbot.vn, with a view to provide customers with the most convenient, effective and economical virtual switchboard service today. Before registering and using VBot's services on this software system, please carefully read the terms and conditions below.

Terms and Conditions of Use

These terms and conditions ("Terms of Use") apply to a user accessing and using the service set up on the application software system that is set up for only mobile phone networks with internet settings of VBot at website vbot.vn ("Application"), as well as all information and policies provided to users on VBot's application.

User account:

You will create an account according to our instructions, the account’s name is your business name or store. The information you provide must be complete and accurate, avoid abusing false statements to take advantage of doing illegal actions

Access your personal information:

Access rights:

When you use the application, it has the right to access some data information on your phone:

- Memory
- Contacts
- Phone
- Camera
- Micro

All of our access is only available when having your agreement, so you will not have any right to complain or report about this access.

Your information:

We will collect the following information from you:
- Your business/shop name, first and last name, email, phone number
- Store your contacts on the app
- Link your account

Regulations in handling violations:

If you use the application for illegal purposes, your account will be permanently deleted without receiving any compensation costs; otherwise depending on the extent of violation, you may have to compensate for damage caused by your actions.

Decree 91/2020/ND-CP fighting spam messages spam emails and spam calls

Click to see details: https://vanbanphapluat.co/decree-91-2020-nd-cp-fighting-spam-messages-spam-emails-and-spam-calls#:~:text=This%20Decree%20provides%20for%20the,spam%20messages%2C%20spam%20emails%20and You will take full responsibility if you violate the provisions of Decree 91/2020/ND-CP fighting spam messages spam emails and spam calls This Decree provides for the fighting of spam messages, spam emails and spam calls; regulations on advertising messages (SMS, MMS, USSD), emails and calls; rights and obligations of organizations and individuals; additional regulations on administrative penalties for sending and making spam messages, spam emails and spam calls.
Responsibilities of advertisers :

Check the Do-Not-Call Register mentioned in Clause 1 Article 7 of this Decree to avoid sending opt-in messages, advertising messages and making advertising calls to the numbers on the Register.

Only send advertising messages, advertising emails and make advertising calls to users that have given their prior consent by:
- Agreeing to receive advertising messages after the advertiser sends the first and only opt-in message;
- Completing the form and making a confirmation on paper or on the website/web portal, online application or social network of the advertiser;
- Calling or sending a message to the advertiser’s call center to subscribe;
- Using a software program to subscribe.

Provide users with tools to access or retain agreements on subscribing to and unsubscribing from advertising messages, advertising emails and advertising calls on their website/web portal to facilitate inspection and complaint settlement.

Take responsibility for and verify users’ prior consents when sending advertising messages, advertising emails and making advertising calls.

Have appropriate solutions and enable users to refuse to receive advertising messages in accordance with Article 16 and advertising emails in accordance with Article 20 of this Decree.

Cooperate with providers of telecommunications, Internet, mailing services and relevant organizations in advertising by messaging, emailing and calling.

Retain advertisement subscription requests, unsubscribing requests and confirmation messages for at least 01 year to facilitate inspection and supervision.

Rules for sending advertising messages and advertising emails, making advertising calls

Do not send advertising messages or make advertising calls to the numbers on the Do-Not-Call Register mentioned in Clause 1 Article 7 or without prior consents from the users.

Advertisers may only send first and only opt-in message to a phone number that is not on the Do-Not-Call Register. The Ministry of Information and Communications shall elaborate regulations on sending opt-in messages.

In case the user refuses to receive advertisements or does not answer the first and only opt-in message, the advertiser must not send any additional opt-in message or advertising message to that number.

Stop sending advertising messages and advertising emails and making advertising calls to the user after receiving the user’s unsubscribing request.

Each advertiser may send up to 03 advertising messages to a phone number, up to 03 advertising emails to an email address, and make 01 advertising call to a phone number within 24 hours unless otherwise agreed by the user.

Advertising messages may only be sent during 07:00 – 22:00; advertising calls may only be made during 08:00 – 17:00 unless otherwise agreed by the user.

Advertisement contents shall be conformable with advertising laws.

Only send advertising messages or make advertising calls after an brandname is issued; Do not use phone numbers to send advertising messages or advertising calls.

Advertising call requirements

All advertising calls shall contain adequate information about the caller (name and address) which is provide before the advertisement contents. Charges shall be specified if charged services are advertised.

If the user refuses to receive advertising calls, the advertiser shall promptly stop calling the user.

VBot's service on application of VBot

VBot is an application and solution to help you manage your store/business more easily, effectively and economically.

The Call - Center system unifies the customer care channels of the store/enterprise (Telephone, Zalo OA, Facebook, Shopee) on a single system with two forms:
- Inbound Call Center
- Outbound Call Center

Integrate 1900, 1800, mobile or fixed numbers, Voice Brand Name, Zalo OA of the business as a hotline for the call center to make outbound calls, receive incoming calls. Users can create phone call-out by Voice Brand Name or by Zalo OA of the business to Zalo users, receive incoming calls by hotline numbers and from Zalo users call Zalo OA of the business.

Service fee.

VBot's service tariff is displayed on VBot application or on website https://vbot.vn/

This service fee may be changed from time to time and the market situation. (This service fee includes VAT)

Transaction Process

Process for shoppers/service users

When customers have demand to buy goods on vbot.vn website, the following steps will be taken:

Search, refer to information on products and services that buyers are interested in.

Refer to price information and support policies of products and services that buyers are wishing to buy (quality standards, warranty ...).

Register an account (on web vbot.vn or VBot app on your phone).

Top up your account (on the web) through the following forms:
- Direct payment.
- ATM cards are issued by Vietnamese banks.
- Via e-wallets: ZaloPay, MoMo.
- International payment cards: Visacard, Mastercard,…

Regulations on the use of deposit:
- Deposits are only allowed to pay for the products/services that the authorized entity provides.
- Do not allow users to make cash withdrawals or transfers between users.

Buyers have questions and complaints (if any) will contact VBot's customer service department directly at the hotline +84 (0) 866 046 777 to receive answers.

Secure transactions

Customer should not give details about the payment to anyone by email or other communication, VBot is not responsible for any damages or risks members may incur in exchanging information. Customer's Internet or email.

Customer absolutely does not use any programs, tools or any other form to interfere with the system or alter the data structure. It is strictly forbidden to distribute, propagate or cheer for any activity aimed at interfering with, destroying or damaging the website system. All violations will be handled in accordance with the Regulations and the law.

All transaction information is confidential, except when it is required to provide it when required by law.

Manage bad information

Users will be solely responsible for the security and keep all activities using the service under their registered name and password. Members are responsible for promptly informing VBot of unauthorized use, abuse, breach of security, keeping registered name and password of a third party to take measures to resolve. fit.

Users do not use the services of VBot for illegal, unreasonable, fraudulent, intimidating, illegal information exploration, sabotage, create and/or spread viruses. damage to the system, configuration, and transmission of information of VBot or use its services for the purpose of speculating, call lots of junk calls. In case of violation, members are responsible for their actions before the law.

Users may not alter, modify, assign, copy, transmit, distribute, provide and create similar tools of services provided by VBot to a third party if not consent of VBot in these Regulations.

Users are not allowed to act to discredit VBot in any form such as causing disunity among members by using a second registered name, through a third party or propagating, turn information that is not beneficial to the reputation of VBot.

Responsibility in case of technical errors

VBot platform application is committed to making efforts to ensure the safety and stability of the entire technical system. However, in the event of a malfunction caused by VBot's fault, VBot will immediately take measures to ensure the interests of Users.

In case of technical errors, software errors or other objective errors that make members unable to participate in trading, members shall notify the Management Board of VBot as email address sale@vpmedia.vn , we will fix the error as soon as possible.

However, the Management Board of VBot will not be responsible for handling in case users' notices fail to reach the Management Board, arising from technical errors, transmission errors, software or other errors, others not caused by management.

Copyright Policy

Vbot' s copyright policy is set up with these Terms of Use clause. Users committed not violating the use, copying or distribution of any content, information relating or cited in the terms of the use or copyright policy of VBot.