Purpose of collecting personal

Viet Phat Communication Technology Joint Stock Company can collect the information about full name, phone number, email, content during the account registration process of the user and other information relating to the connection to our website.
All information provided by users and collected by us will be used for the following purposes:

Confirming when customers buy VBot's service packages.
Answering customer’s questions: via email, phone number.
Improving and enhancing the service quality.

Scope of information collection

The information we collect includes the identity, date of birth, phone number, email address, website accessed cookies,…

We use personal information of users to contact when necessary, relating to the user's use of our website, to answer questions or to send documents, information about the user's rights in the process of using products or services of VBot of Viet Phat Communication Technology Joint Stock Company.

Besides, the information relating to the Credit Card or bank account that users use on the website https://vbot.vn via the payment gateway of the third-party, Viet Phat Communication Technology Joint Stock Company Play absolutely does not keep any information.

Time to store information

Personal data is stored forever until there is a request to cancel from the customer. Request for cancellation of customer information is sent to the email address sale@vpmedia.vn

People or organizations can be accessed to that information

With our website, information security comes first, we use best measures to protect users' information and payments.

Viet Phat Communication Technology Joint Stock Company commits not to share or reveal user’s data to the third-party except for the following cases:
- Board of Directors and direct authorized employees from the Board of Directors of Viet Phat Communications Technology Joint Stock Company. - Authorized state agencies with specific requirements.

Address of the unit that collects and manages information, including how to contact the consumer to ask for the collection and processing of information related to their personal Communication Technology Joint Stock Company Viet Phat Information

Number 3, backstreet 4, Lane 163 Nguyen Khang, Yen Hoa, Cau Giay, Hanoi.

0866 046 777

sale@vpmedia.vn

Methods and tools for users to receive and correct personal information on VBot's system

Step 1: Customers can send their complaints to VBot.vn through the following means:
- At VBot.vn's website - Phone: 0866046777 - Email: sale@vpmedia.vn - At the company's office: No. 3, 4/163 Nguyen Khang, Cau Giay District.

Step 2: VBot.vn will continue to contact customers to find out the cause and handle it thoroughly.

Mechanism of receiving and resolving consumer’s complaints related to personal information being used for the wrong purpose or the notified scope

Customers have the right to send complaints about being revealed information to the company address. or via email: sale@vpmedia.vn

The company is responsible for implementing technical and professional measures to verify the reflected contents.

The processing time for reflection is 15-30 days.

This policy will be clearly displayed to consumers at the time of information collection.